Apr 052004

I’ve gotta pull it together and shape up. I find myself barely able to be civil to customers who call in, and I can’t afford to get busted for it. I don’t like feeling this way and I don’t like wanting to be mean to people, but I am so fucking sick of customer calls and their attendant bullshit I can hardly force my voice to sound pleasant. I keep picturing being on the other end, and knowing that when I call a place for customer service I don’t want anyone to be surly with me, but it’s not helping much. I keep thinking of a line from the pointy-haired boss from Dilbert:

“It all came together for me the day I realized I hate our customers.”

Which only reinforces my belief that I am totally not suited for being in a customer-facing job. Leave me alone to work on the tech and keep the clueless packet-sniffing fuckmonkeys off my phone. >:(

(best R. Lee Ermey voice) “I DO not care about your users’ ability to surf the net! I DO not give a fiery rat shit about your intrusion sensor! BEFORE you call me to bitch about your VPN connectivity you had best UNFUCK your routing issues BEFORE you pester me with your ignorant technobabble or I WILL open a hole in your firewall DIRECTLY to every major spam provider on the GODDAMN Internet! Having read-only access to a firewall policy does NOT make you a security expert, you gibbering fuckstick, and if you think you know better than me then take your two-bit, Third World, two-tin-cans-and-a-string ‘network’, get yourself a free download of ZoneAlarm, a copy of ‘Firewalls for Dummies’, and do it your GODDAMN SELF!”

There. I feel better now.

 Posted by at 10:04 am

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