Jan 162007
 

The Top 10 Best and Worst Companies for Call Center Service

Number 2 Worst Company? COMCAST

“Need we say more? While checking for the most hated corporate entities, it was found that Comcast had the dubious distinction of turning up most number of times. Rather, there was a stiff competition between Comcast, AOL and Vonage.

This is one company that never seems to learn. Not only is it way behind when it comes to providing good services, its customer service is appalling. The reasons are not far to seek. So let’s begin with the napping Comcast technician. The poor guy slept off after waiting on hold for an excruciating and obviously mind numbing 90 minutes to his own office. And what does Comcast do? In a knee jerk reaction, it fired the poor guy.

And then there was the case of the customer who called the company several times to ask questions about her bill and her service, with which she was not happy. Instead of helping her, the customer service worker changed her name to, guess what… Bitch Dog.”

Sep 302005
 

While doing the “23rd Post” meme, I went back to the beginning of my LJ entries and started laughing when I read the second one, from December 2003. It was inspiring to know that my low opinion of Florida has remained consistent for at least the last 1.5 years:

“I hate Florida. The whole place seems dirty somehow, no matter how
clean and upscale parts of it may be. Development proceeds at a
breakneck pace, yet it still feels like the swamp it once was, as if
the concrete and strip malls were merely a thin veneer over the muck.
There are too many old people there. It’s depressing, like a human
version of the Elephant Graveyard. Everyone goes there to die, and
instead of ivory tusks they leave behind double-wide trailers and
40-year-old bicycles. My friend Chris, who was from Ft. Myers, used to
say that Florida was full of nothing but ‘newlyweds and nearly-deads’.”

Sep 202005
 

I landed last night at 6:10pm and came home to some greatly appreciated pampering by my wonderful husband. He brought home Chicken Shack, which I chased with two pints of Guinness, then drew me a lemon oil-scented bath, complete with candles and Delerium on the iPod speakers. I take maybe three baths a year, so it was very nice. After I dried off I got my neck and shoulders rubbed, which were knotted up from the weekend and the flights, then caught up on my email, updated my EVE and WoW characters, then watched Battlestar Galactica and went to bed. Despite being so tired I didn’t fall asleep until after 2:30am and seriously debated calling off work, but dragged myself here anyway, figuring I could get through the next three days before starting a four-day weekend.

There’s a lot to write concerning the weekend, but I need to catch up on work and collect my thoughts before laying it all out. I will say this: whatever the merits of the coastal cities (Miami, Key West), the interior of Florida is for the old and dying (“America’s funeral home”, as brokenbryan put it) and, if at all humanly possible, I will NEVER set foot there again.

Dec 012003
 

What a mostly wretched weekend. I hate Florida. The whole place seems dirty somehow, no matter how clean and upscale parts of it may be. Development proceeds at a breakneck pace, yet it still feels like the swamp it once was, as if the concrete and strip malls were merely a thin veneer over the muck. There are too many old people there. It’s depressing, like a human version of the Elephant Graveyard. Everyone goes there to die, and instead of ivory tusks they leave behind double-wide trailers and 40-year-old bicycles. My friend Chris, who was from Ft. Myers, used to say that Florida was full of nothing but “newlyweds and nearly-deads”.

The only good thing about being there was seeing Grandma again after 3 years, and spending Thanksgiving with Mom. Other than that I’ve rarely been so bored in my life. There was nowhere to go, and nothing to do. I actually read work-related material, took walks, and watched TV for hours at a time, although not happily. We were led to believe that she was on her deathbed, and while she understandably spent most of her time in bed, I didn’t see the word “death” written anywhere on it. In fact, Mom and I independently observed that she might have been milking the whole thing, just a bit. Still, I’m grateful that Aaron was generous enough to send us both there, and that Grandma is not facing imminent death, but I still feel a bit slighted over the whole thing.

And don’t even get me started about my step-grandfather. What a hateful old man he is. He never sits down, always hovers around, questions everything you do no matter how innocuous, and hates all groups of people with the slightest provocation. Postal workers (“I’ll bet you’ll find none those sons-of-bitches can pass an IQ test.”), people from phase 3 of their park (“Goddamn phase 3 sons-of-bitches, why don’t they stay in their own damn park!”), and especially snowbirds, which are people who move to Florida for the winter and go back north in the summer (“I hate all these goddamn snowbirds. Why the hell don’t they just stay in their own goddamn state?!”). His only saving graces are that he takes extremely good care of my grandma, and is usually generous, if incredibly abrasive and annoying. I suppose he’s gotten so bad because he’s frustrated and bored, the same as we were, but he can’t go home to relieve it, like we could, because he IS home. As much as I can’t stand him for any period of time, I do sympathize with his situation.

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